Question 1

What is Navelia Health?

Accepted Answer

Navelia Health is a medical coordination platform that helps international patients organize their medical records, connect with specialists in China, and coordinate their healthcare journey. We combine AI-assisted case organization with human expertise to ensure your medical information is properly prepared and reviewed.

Question 2

Who can use this service?

Accepted Answer

Our services are available to international patients (non-Chinese citizens or overseas Chinese) seeking medical treatment in China. This includes patients looking for second opinions, specialized treatments, or comprehensive care coordination at Chinese hospitals.

Question 3

Is this service available for emergency cases?

Accepted Answer

No. Navelia Health does not provide emergency medical services. If you are experiencing urgent symptoms, please seek immediate local medical attention. Our platform is designed for non-emergency medical coordination and treatment planning.

Question 4

Which hospitals do you work with?

Accepted Answer

We partner with leading hospitals in Shanghai and across China, including Fudan University-affiliated hospitals, Shanghai Chest Hospital, Shanghai Sixth People's Hospital, and other nationally recognized medical centers. The specific hospital recommendation depends on your medical condition and treatment needs.

Question 5

How do I submit my medical case?

Accepted Answer

Create a free account on our platform, then complete our structured health questionnaire. You'll provide basic information, medical history, and upload your medical documents. The entire process takes about 10-15 minutes.

Question 6

What documents should I upload?

Accepted Answer

Upload all relevant medical records including pathology reports, imaging scans (CT/MRI/PET-CT/X-rays), laboratory results, surgical records, current medication list, and any doctor's letters. We accept PDF, DICOM, and JPG formats up to 50MB per file.

Question 7

What if my documents are not in English?

Accepted Answer

That's perfectly fine. Our AI automatically detects the source language and translates key medical documents to both English and Chinese. Our case managers verify medical terminology to ensure accuracy.

Question 8

Can I submit my case if I don't have all my documents yet?

Accepted Answer

Yes. You can start your submission and upload documents progressively. Our system will identify missing items, and our case managers can guide you on which documents are most important to obtain.

Question 9

How long does the case review process take?

Accepted Answer

The typical timeline is 5-10 business days: AI processing (2-4 hours), human case manager review (24 hours), and specialist pre-review (2-3 business days). Complex cases may require additional time for appropriate specialist matching.

Question 10

What happens after I submit my case?

Accepted Answer

After submission, our AI processes your records, a case manager reviews and verifies the outputs, then your case is sent to appropriate specialists for pre-review. You'll receive updates at each stage and can track your case progress through your dashboard.

Question 11

Will I receive a diagnosis through this platform?

Accepted Answer

No. Navelia Health does not provide diagnoses through AI. Our platform organizes your existing medical information and facilitates review by licensed physicians. Any diagnostic conclusions or treatment recommendations come from qualified doctors after they review your case.

Question 12

Can I communicate with the reviewing doctor?

Accepted Answer

Direct communication depends on the hospital's policies. Your case manager serves as your primary point of contact and can relay questions to the medical team. For detailed consultations, we can arrange formal telemedicine appointments.

Question 13

How is my medical information protected?

Accepted Answer

We use enterprise-grade encryption for data transmission and storage. Your records are stored securely with strict access controls. Only authorized case managers and healthcare providers you approve can access your information.

Question 14

Who can see my medical records?

Accepted Answer

You control who sees your records. By default, only our case managers reviewing your case have access. You must explicitly authorize sharing with specific hospitals or specialists. You can revoke access at any time.

Question 15

Do you use my data for AI training?

Accepted Answer

We may use de-identified case data to improve our AI models, but only if you opt-in during consent. Declining this option does not affect your access to any services. Your identifiable information is never used for training purposes.

Question 16

Is my data compliant with privacy regulations?

Accepted Answer

Yes. We follow strict privacy standards and comply with applicable data protection regulations. Our privacy policy details how we collect, use, store, and protect your personal and medical information.

Question 17

How much does the case review service cost?

Accepted Answer

Pricing varies based on case complexity and services required. Basic case review starts at a competitive rate, with additional services (specialist consultations, care coordination, translation) priced separately. Contact our team for a personalized quote.

Question 18

What payment methods do you accept?

Accepted Answer

We accept major credit cards and bank transfers. For international patients, we provide invoices suitable for insurance reimbursement claims where applicable.

Question 19

Is this covered by insurance?

Accepted Answer

Coverage depends on your insurance provider and policy. Some international health insurance plans may reimburse coordination services. We provide detailed invoices to support your reimbursement claims.

Question 20

What services are included in care coordination?

Accepted Answer

Care coordination includes appointment scheduling, hospital admission assistance, interpreter services, accommodation recommendations, transportation coordination, and ongoing support throughout your medical journey in China.

Question 21

Do you provide medical interpreters?

Accepted Answer

Yes. We can arrange professional medical interpreters for your hospital visits and consultations. Interpreters are trained in medical terminology and maintain strict confidentiality.

Question 22

Can you help with visa applications?

Accepted Answer

While we don't process visas directly, we can provide invitation letters from partner hospitals and guidance on the medical visa application process. You'll need to apply through your local Chinese embassy or consulate.

Question 23

What happens after my treatment in China?

Accepted Answer

We offer post-treatment follow-up coordination, including arranging remote consultations with your Chinese medical team, coordinating with your local doctors for continued care, and monitoring your recovery progress.

Frequently Asked Questions

General Questions

Case Submission

Process & Timeline

Privacy & Security

Costs & Payment

Care Coordination

Important Safety Information

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